Refund policy

Refund and Returns Policy

Last updated: August 2026

This policy explains how returns and refunds work for orders placed with MEDICARE HEALTH PRODUCTS LTD (“Mediclare”).

14-day returns (unopened goods)

For most items, you may request a return within 14 days of receiving your order if the goods are unused, in original packaging, and in a resaleable condition. To start a return, email sales@mediclare.co.uk with your order number and reason.

Hygiene and medical consumables — important exceptions

For health, safety and hygiene reasons, the following cannot normally be returned once opened, unsealed or used:

• Disposable gloves, aprons, overshoes and similar single-use PPE
• Opened sterile products or items whose sterile barrier has been broken
• Other consumable medical or hygiene products that are unsuitable for resale after opening

Unopened items in original sealed packaging may still be eligible under the 14-day return window, subject to inspection.

Faulty, damaged or incorrect items

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If an item arrives faulty, damaged or not as described, contact us promptly with photos and your order number. We will arrange a replacement, refund or other remedy as appropriate.

Refunds

Approved refunds are returned to the original payment method. Shipping charges are only refunded where required by law or where we are at fault (for example, wrong or faulty item).

Contact

MEDICARE HEALTH PRODUCTS LTD
Office 403, Screenworks, 22 Highbury Grove, London N5 2ER
Email: sales@mediclare.co.uk
Phone: +44 7760 901200